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PRIVACY POLICY
**Data privacy is very important to NordicaGolf and we want to be open and transparent with our handling of your personal data.
**We therefore have a policy that sets out how your personal data will be processed and protected.
Who is the controller of your personal data?
The Swedish company, NG Partners AB ("NordicaGolf") is the controller of the personal data you submit to us and is responsible for your personal data in accordance with the applicable data protection regulations.
NG Partners AB Hagagatan 12 113 48 Stockholm Sweden
Organisationsnummer: 556695-7261 VAT registration number: VAT-NR SE556695726101
Where do we store your data?
The data we collect from you is stored within the European Economic Area (EEA), but may also be transferred and processed in a country outside the EEA. Any such transfer of your personal data is done in accordance with applicable law.
In case of transfers outside the EEA, NordicaGolf applies standard contractual clauses and privacy safeguards as protection in countries without an adequacy decision from the European Commission.
Who has access to your data?
Your data may be shared within the NordicaGolf organisation. We never pass on, sell or exchange your data for marketing purposes to third parties outside NordicaGolf. Data passed on to third parties is only used to enable us to provide our services to you. You will find the different categories of third parties under each individual process below.
On what legal basis is the data processed?
Each time we process personal data that we collect from you, we will inform you whether the provision of personal data is statutory or mandatory to conclude a contract and whether it is mandatory to provide the personal data and any consequences if you choose to do so.
What are your rights?
Right of access:
You have the right to request information about the personal data we hold about you at any time. You can contact NordicaGolf, who will send you your personal data by email.
**Right to data portability. Whenever NordicaGolf processes your personal data in an automated manner with your consent or under a contract, you have the right to have a copy of your data in a structured, commonly used and machine-readable format transferred to you or another party. This includes only the personal data you have provided to us.
Right to rectification:
You have the right to request rectification of your personal data if it is inaccurate, including the right to complete incomplete personal data.
If you have an account with NordicaGolf, you can edit your personal data on your account pages.
Right to erasure: You have the right to delete all personal data processed by NordicaGolf at any time with the exception of the following situations
you have an ongoing case with customer service
you have an ongoing order that has not yet been dispatched or partially dispatched.
you have an unpaid debt with NordicaGolf regardless of payment method
you are suspected of having or have misused our services in the last four years.
your debt has been resold to a third party in the last three years or one year for deceased customers.
your credit application has been refused within the last three months.
if you have made purchases, we store your personal data related to the transaction for accounting purposes.
Your right to refuse the processing of personal data on the basis of a legitimate interest:
You have the right to object to the processing of your personal data based on the legitimate interest of NordicaGolf. NordicaGolf will not continue to process the personal data unless we can demonstrate a legitimate reason for the process that overrides your interests and rights or due to legal claims.
Your right to refuse direct marketing:
You have the right to refuse direct marketing, including profiling analyses carried out for direct marketing purposes.
You can opt out of direct marketing in the following ways:
Follow the instructions in each marketing mailing.
Change the settings in your customer account at www.nordicagolf.se
Right to restriction:
You have the right to require NordicaGolf to restrict the processing of your personal data in the following circumstances:
If you object to the processing of your personal data on the basis of - - NordicaGolf's: legitimate interest, NordicaGolf shall restrict any processing of the data during an ongoing legitimate interest investigation.
If you have claimed that your personal data is inaccurate, NordicaGolf must restrict all processing of this data during the ongoing investigation of the accuracy of the personal data.
If the processing of the personal data is unlawful, you can oppose the deletion of the personal data and instead request the restriction of the use of your personal data.
If NordicaGolf no longer needs the personal data but it is necessary for you to be able to defend yourself against legal claims.
Right to lodge a complaint with a supervisory authority:
If you believe that NordicaGolf is processing your personal data incorrectly, you can contact us. You also have the right to lodge a complaint with a supervisory authority.
Updates to our privacy notice:
We may need to update our privacy notice. The latest version of the privacy notice is always available on our website. We will notify you of any material changes to the privacy notice, such as the purpose of the use of your personal data, the identity of the representative or your rights.
ONLINE PURCHASE
#####Why do we use your personal data? We use your personal data to manage your online purchase on NordicaGolf by processing your orders and returns via our online services and sending you notifications about the delivery status or in case of problems with the delivery of your items.
We use your personal data to process your payments.
We also use your data to handle complaints and warranty claims regarding products.
Your personal data is used to identify you and to confirm that you are of legal age to make online purchases and to confirm your address with external partners.
We want to offer you different payment options and will analyse the payment options available to you as well as your payment history and credit checks.
What types of personal data do we process?
We process the following categories of personal data
contact details such as name, address, email address and telephone number.
payment details and payment history
order information
If you have an account on www.nordicagolf.se, we also process your personal data in connection with the account, such as:
account ID
shopping history
Who has access to your personal data?
Your personal data transmitted to third parties is used only to provide the services listed above to you, for companies to verify your address, for communication companies to send you an order confirmation and for storage and distribution companies in connection with the delivery of your order. Payment providers for the processing of your payment. credit reference agencies for identity and credit checks and debt collection agencies.
Please note that many of these companies have an independent right or obligation to process your personal data.
On what legal basis is your personal data processed?
Processing of your personal data is necessary for NordicaGolf to provide the service and deliver your order to you.
How long do we keep your data?
We keep your data as long as you are an active customer.
DIRECT MARKETING
Why do we use your personal data?
We use your personal data to send you marketing offers, information surveys and invitations by email, SMS, phone calls and letters.
In order to optimise your experience with NordicaGolf, we provide you with relevant information, recommend products, send you reminders about items left in your shopping cart and send you personalised offers. All these services are based on your previous purchases, what you have clicked on and information you have shared with us.
What types of personal data do we process?
We process the following categories of personal data
contact details, such as email address, telephone number and postcode.
gender (if you choose to give it to us)
which products and offers you have clicked on.
If you have an account on www.nordicagolf.se, we also process the personal data that you have submitted in connection with the account and membership, such as the following
name
address
age
shopping history
how you navigated and clicked on the website.
Who has access to your personal data?
Data passed on to third parties is only used to provide the service listed above to media agencies and technology providers for the distribution of physical and digital direct marketing.
We never pass on, sell or exchange your data for marketing purposes to third parties outside NordicaGolf.
On what legal basis is your personal data processed?
The processing of your personal data is based on your consent when you agree to direct marketing. This is with the exception of postal marketing, including catalogues, which are sent to you on the basis of your legitimate interest.
Your right to withdraw consent:
You have the right to withdraw consent to the processing of personal data and to refuse direct marketing at any time.
If you do so, NordicaGolf cannot send you any further direct marketing offers or information based on your consent.
You can opt out of direct marketing in the following ways:
Follow the instructions in each marketing mailing.
Change the settings in your customer account at www.nordicagolf.se
How long do we keep your data?
We keep your data for direct marketing purposes until you withdraw your consent.
After that, your personal data will be deleted.
NORDICAGOLF ACCOUNT
Why do we use your personal data?
We use your personal data to set up and manage your personal account in order to provide you with a personalised and relevant experience on NordicaGolf.
We provide you with your order history and details of your orders and enable you to manage your account settings (including marketing preferences). We also provide you with easy ways to maintain accurate and up-to-date information, such as contact details and payment details. In order to provide you with relevant product recommendations, NordicaGolf processes your page visits and browsing behaviour, your shopping history and product reviews, as well as data you have provided to us through your account.
What kind of personal data do we collect?
We always process your email address and the password you provide to us when you open the NordicaGolf account.
We process the following categories of personal data if you choose to provide them to us:
contact details such as name, address and telephone number.
date of birth
gender
country
account settings
We process the following categories of personal data if you make a purchase
order history
delivery information
payment history
We also process the following categories of personal data in connection with your cookies
click history
visit and browsing history
Who has access to your personal data?
Data transmitted to third parties is only used to provide the services listed above and, for the purpose of optimising the website, we use website companies and analysis tools for rating products.
On what legal basis is your personal data processed?
The processing of your personal data for your account is based on your consent when you create your NordicaGolf account.
The processing of your personal data for the purpose of providing you with relevant information is based on our legitimate interest.
Your right to withdraw consent: You have the right to withdraw consent to the processing of personal data at any time. If you do so, the account will cease to exist and NordicaGolf cannot provide the services listed above to you.
How long do we keep your data?
We keep your data as long as you have an active NordicaGolf account.
You have the right to terminate your account at any time, and if you choose to do so, your account will cease to exist and you will be considered inactive. We will retain your personal data if there are legal requirements to do so and if there is an open dispute.
After your account has been cancelled, your data will be deleted.
CUSTOMER SERVICE
Why do we use your personal data?
We use your personal data to handle enquiries from you, manage complaints and warranty issues regarding products and provide technical support via email, phone and social media.
We may also contact you if there is a problem with your order.
What types of personal data do we process?
We will process all the data you provide us with, including the following categories
contact details such as name, address and telephone number
date of birth
payment details and payment history
order information
account or membership number
all correspondence related to the case
On what legal basis is your personal data processed?
The processing of your personal data is based on the legitimate interest of NordicaGolf.
Your right to refuse the processing of personal data on the basis of legitimate interest:
You have the right to object to the processing of your personal data based on the legitimate interest of NordicaGolf. NordicaGolf will not continue to process the personal data unless we can demonstrate a legitimate reason for the process that overrides your interests and rights or due to legal claims.
DEVELOPMENT AND IMPROVEMENT
Why do we use your personal data?
We use the data to evaluate, develop and improve our services, products and systems for all our customers. For this purpose, we do not analyse your data at individual level, but all processing is done on pseudonymised data.
This includes analyses to make our services more user-friendly, such as adapting the user interface to facilitate the flow of information or to highlight features frequently used by our customers in our digital channels, and to improve IT systems in order to increase security for our visitors and customers in general.
The analyses are also used to develop and continuously improve the logistic flow of goods by calculating purchases, stocks and deliveries as well as our resource capacity from a sustainability perspective by streamlining purchases and scheduling of deliveries.
Furthermore, we use the data to plan inventory and to improve our product range.
What types of personal data do we process?
We process the following categories of personal data if you have chosen to provide them to us:
Customer number
Date of birth
gender
country
account settings
We process the following categories of personal data if you have made a purchase:
order history
delivery information
payment history
We also process the following categories of personal data linked to cookies:
click history
visit and browsing history
Who has access to your personal data?
Data transmitted to third parties is only used to provide the services listed above. We use web analytics companies to analyse our customers' online behaviour at a general level.
On what legal basis is your personal data processed?
The processing of your personal data for the purpose of developing and improving our services and products is based on our legitimate interest.
#####How long do we keep your data? We keep your data as long as you have an active NordicaGolf account.
After your account has been cancelled, your data will be deleted.
FULFILMENT OF LEGAL OBLIGATIONS
Why do we use your personal data?
We use your personal data to fulfil the requirements of laws, court rulings and authority decisions.
This includes using your personal data to collect and verify accounting data to comply with accounting rules.
What types of personal data do we process?
We process the following types of personal data
customer number
order number
name
address
Who has access to your personal data?
Your data will be shared within NordicaGolf. We share your personal data with IT companies that provide accounting system solutions.
On what legal basis is your personal data processed?
The processing of your personal data is necessary for NordicaGolf to fulfil its legal obligations.
How long do we save your data?
We keep your data in accordance with the accounting rules in your country.
PREVENTION OF ABUSE AND CRIME
Why do we use your personal data?
We use your personal data to prevent loss by ensuring compliance with the terms and conditions and to detect and prevent misuse of our services.
Your personal data is used to prevent and investigate misuse of our online services, loss and fraud, by analysing online purchasing behaviour.
What types of personal data do we process?
We process the following categories of personal data:
contact details, such as name, address, telephone number and email address
customer number
order history
delivery information
payment history
Who has access to your personal data?
Your personal data transmitted to third parties is only used for the purposes listed above. We share your data with companies for exception-based reporting.
Incidents and fraud may be shared with insurance companies, judicial authorities or local or global law enforcement agencies to conduct investigations. Please note that these recipients have an independent right or obligation to process your personal data.
On what legal basis is your personal data processed?
The processing of your personal data for the purpose of preventing misuse of our services is based on our legitimate interest.
FULFILMENT OF LEGAL OBLIGATIONS
Why do we use your personal data?
We use your personal data to fulfil the requirements of laws, court rulings and authority decisions. This includes using your personal data to collect and verify accounting data to comply with accounting rules.
What types of personal data do we process?
We process the following types of personal data
customer number
order number
name
address
Who has access to your personal data?
Your data will be shared within NordicaGolf. We share your personal data with IT companies that provide accounting system solutions.
On what legal basis is your personal data processed?
The processing of your personal data is necessary for NordicaGolf to fulfil its legal obligations.
How long do we save your data?
We keep your data in accordance with the accounting rules in your country.
PREVENTION OF ABUSE AND CRIME
Why do we use your personal data?
We use your personal data to prevent loss by ensuring compliance with the terms and conditions and to detect and prevent misuse of our services.
Your personal data is used to prevent and investigate misuse of our online services, loss and fraud, by analysing online purchasing behaviour.
What types of personal data do we process?
We process the following categories of personal data:
contact details, such as name, address, telephone number and email address
customer number
order history
delivery information
payment history
Who has access to your personal data?
Your personal data transmitted to third parties is only used for the purposes listed above. We share your data with companies for exception-based reporting. Incidents and fraud may be shared with insurance companies, judicial authorities or local or global law enforcement agencies to conduct investigations. Please note that these recipients have an independent right or obligation to process your personal data.
On what legal basis is your personal data processed?
The processing of your personal data for the purpose of preventing misuse of our services is based on our legitimate interest.
How long do we keep your data?
We keep your data for as long as we need to prevent and/or report fraud and other offences.
COOKIES
A cookie is a small text file that is stored on your computer or mobile device and retrieved from there when you visit the relevant website. If you use our services, we assume that you accept the use of cookies.
How do we use cookies?
We use persistent cookies to save your choice of home page and to save your data if you choose "Remember me" when you log in.
We use cookies to save your favourite products.
We use session cookies for example when you use the product filtering function, to check whether you are logged in or whether you have added an item to your shopping basket.
We use both first and third party cookies for the purpose of collecting statistics and user data in aggregate and individual form in analyses to optimise the website and show you relevant marketing material.
Some third-party cookies are imposed by services displayed on our web pages that are not under our control. They are set by social media companies such as Twitter, Facebook and Vimeo and allow users to share content on the website, as indicated by their respective icons.
We also use third-party cookies that perform cross-domain tracking to enable us to provide marketing on other websites/channels to you.
What types of personal data do we process?
We only associate your cookie ID with the personal data that you provide and that is collected in connection with your account, if you are logged in to your account.
Who has access to your personal data?
Data transmitted to third parties is only used to provide the above mentioned services to you, analysis tools to collect statistics to optimise our website and present relevant material to you.
On what legal basis is your personal data processed?
We only link your cookies to your personal data if you are logged into your NordicaGolf account.
If you are logged into your account, the legal basis is based on your legitimate interest.
How long do we keep your data?
NordicaGolf does not save your personal data. You can easily delete cookies from your computer or mobile device via your browser. For instructions on how to manage and delete cookies, go to the ""Help"" option in your browser. You can choose to disable cookies or receive a notification every time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to use all the features of our website.