I hardly know where to start. A delivery that was supposed to take 1-2 business days took almost 3 weeks. Some "highlights" from this trip: - Could only choose a post box as a delivery method when it is quite obvious that a golf bag will not fit there. - When the package, of course, does not fit, it will be delivered to the delivery point. This will be the start of an unreal experience where neither NG Partners nor PostNord can find the delivery. It will turn out to be missing for over two weeks. - When you try to reach customer service, no one ever answers the phone, they only respond to emails. - They then show a surprising lack of action to locate the lost package. Instead, I have to deal with both NG Partners AND PostNord when it is the former who should be chasing their supplier. The only answer I get is a question about whether I want to cancel the order as NG Partners seems completely incapable of influencing the course of events. - Unacceptable feedback throughout the case. I constantly have to be the one to contact me to get an update on the case. - Finally, I get a message that the package, after almost three weeks, is available for collection at the delivery point. Do you think it did? No, I waited for 30 minutes before the assistant had to give up his search. - The next day the package finally arrives for real. It turns out that NG Partners didn't paste over the shipping label from DHL with the new one from PostNord, which is probably what created the chaos from the beginning. I don't know whether to laugh or cry. - Do you think I was offered ANY form of compensation for this? If you guessed yes, you were wrong. I kind of feel sorry for the guys in customer service because they don't seem to have any support from their managers either. There doesn't seem to be a culture at NG Partners that promotes customer satisfaction. Will NEVER buy from NG Partners again.